Refund Policy

RETURN POLICY

If you are not satisfied with your received Compry Recovery products, you can return them in the original packaging (including packing slip) within 14 days of receipt date without giving a reason. We would like to receive a notification of the return via info@herzogmedical.com in advance.

The cost of return is at your own expense. By law, it is not compulsory to accept returns for used items for hygienic reasons (Art. 6:230p BW). We cannot offer these again. However, we understand that you would prefer to see and try the system before you proceed with the purchase so we also offer the oppourtunity to rent the product first. 

EXCHANGE FOR A DIFFERENT SIZE/PRODUCT?

Send your purchase back and place a new order in our webshop for the replacement item. You will get a refund of the returned item after we have received and reviewed it.

RETURN ADDRESS

Herzog Medical B.V.
Attn. Returns department Compry Recovery
Tolboomweg 14
3784 XC Terschuur
The Netherlands

HOW LONG DOES IT TAKE FOR THE REFUND TO BE PROCESSED?

Once your return has been received and accepted, the purchase amount will be refunded to your account within 14 days. You will automatically receive a message confirming the refund.

WHO SHOULD I CONTACT IF I HAVE QUESTIONS ABOUT THE RETURN POLICY?

You can call us on weekdays between 9am and 5pm on +31 342 745 041 or send us an email: info@herzogmedical.com 

Do you want to know more? Or have you questions about Compry Recovery?

Please feel free to contact us by email or phone